Most places, organizations or companies err constantly in not training their personnel thoroughly, and realistically. A lot of places training is an afterthought. Many companies see training as a waste of money and other resources, and therefore their employees barely know what they are doing.
I have lost count of how many places I have gone to and have seen the “training program” being management telling the new person to follow an older worker for a while at their job site and “do what he/she does”… amazing!
Places that run consistently efficiently have one characteristic in common, they train their personnel well, thus when things go wrong and/or not as expected (every day reality) the personnel will default to their training, and solve the situation(s) quicker than had they not being properly trained.
It is expensive at one end to have a proper Training Program for your personnel, but the rewards long term make up and then some for all the investment of time and money for the program.
But a training program is just one sub-part of the Personnel Element, which is one of the three Elements all industrial setting are composed of, Process, Equipment and Personnel. Failure to understand properly (and most importantly) realistically any of the three Elements will cause the organization/project/work to fail, if not right away eventually.
It is not just training, …for example: How many organizations have had each department generate and maintain realistic ongoing Baselines, Baselines that have been generated after keeping a close tap on a l l their processes for some years, which will then detect rare occurrences that will not be detected in most cases by quicker scope Baselines generated over a few weeks, as a result of some ongoing Project? Not many.
These ongoing Baselines are crucial in order to know r e a l i s t i c a l l y all the intricacies of their processes, which is paramount knowledge in order for (among other things) to generate a correct Training Program for their employees. So as you can see, Training itself is part of a Bigger Picture.
For this reason I developed a basic system to teach people to think “three dimensionally”, that being to think in terms of the three Elements of the Industrial Efficiency Triangle, Process, Equipment and Personnel. You have to have a handle on all of your three Elements, which is unique to each work place, in order to have true Efficiency, including complete satisfaction with the outcome of projects.
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